WhatsApp Automation
WhatsApp automation that answers every customer.
Your customers already message you on WhatsApp. Oltaflock AI turns that inbox into a system that answers questions instantly, follows up on every lead, sends order and booking updates, and logs every conversation in your CRM without anyone copy-pasting.
We build on the official WhatsApp Business Platform from Meta for businesses in the UK, Europe, Australia and the US, so your number stays safe and your automation scales from ten chats a day to thousands.
What we automate on WhatsApp
Every build is custom to how your business actually sells and supports customers.
AI WhatsApp agent
Answers product, pricing, availability and policy questions around the clock from your own data, and hands off to your team when a human is needed.
Lead capture and follow-up
Qualifies leads from click-to-WhatsApp ads, your website and QR codes, then follows up automatically so no enquiry goes cold.
Order and delivery updates
Order confirmations, shipping and delivery alerts and returns updates sent automatically from Shopify, WooCommerce or your own system.
Abandoned cart recovery
Timely, personalised WhatsApp reminders for opted-in shoppers who left items in their cart, with a direct link back to checkout.
Bookings and reminders
Customers book, reschedule and get reminders on WhatsApp, which cuts no-shows for clinics, salons, studios and service businesses.
Broadcasts and CRM sync
Segmented campaigns to opted-in customers, with every chat, lead and order synced to HubSpot, Salesforce, Zendesk or your CRM.
How we set it up
- 01
Discovery and workflow mapping
On a video call we look at the questions you get, how leads and orders flow today, and where your team loses time, then pick the automations with the best return.
- 02
WhatsApp Business Platform setup
We handle Meta business verification, your WhatsApp number, display name and message template approvals on the official Cloud API.
- 03
Build the flows and AI agent
We build the conversation flows, train the AI on your catalogue and policies, and connect WhatsApp to your store, CRM and help desk.
- 04
Test, launch and improve
We test every path with real scenarios, go live, then monitor conversations and keep improving answers and conversion rates.
Why businesses choose Oltaflock AI
Official API only
No grey-market tools or WhatsApp Web hacks that put your business number at risk.
AI plus reliable workflows
AI handles open-ended questions while fixed rules handle payments, orders and data, so nothing important is left to guesswork.
Built around your stack
We integrate with the store, CRM and help desk you already use instead of forcing a new platform.
Remote team that fits your schedule
Calls in your time zone, weekly written updates, and work tracked in your own Slack, Teams or Notion.
Frequently asked questions
What is WhatsApp automation?
WhatsApp automation means using software to send, receive and act on WhatsApp messages without a person typing each reply. It covers AI agents that answer customer questions, automatic order and booking updates, lead capture and follow-up, and syncing every conversation into your CRM or help desk. Oltaflock AI builds these systems on the official WhatsApp Business Platform from Meta.
Will my WhatsApp number get banned if I automate it?
Not when it is done properly. We build only on the official WhatsApp Business Platform (Cloud API), not on unofficial tools that scrape WhatsApp Web, which are what usually get numbers banned. We also set up opt-in collection and approved message templates so your number keeps a healthy quality rating.
What is the difference between the WhatsApp Business app and the WhatsApp Business API?
The WhatsApp Business app is a phone app for one or a few people to reply manually. The WhatsApp Business API (WhatsApp Business Platform) connects WhatsApp to software, so you can run AI agents, send automated notifications, use a shared team inbox and integrate with your CRM, store or help desk. Automation at scale needs the API.
How much does WhatsApp Business API automation cost?
There are two parts. Meta charges for certain business-initiated template messages based on the message category (marketing, utility or authentication) and the recipient country, while replies inside a customer-initiated conversation are largely free. Then there is the one-time cost to design and build your automation, which depends on scope. After a free discovery call we send a fixed quote and an ROI estimate.
Is WhatsApp automation GDPR friendly?
It can be, and we design for it. Every flow we build collects explicit opt-in before sending business-initiated messages, gives customers a clear way to opt out, and stores only the data the workflow needs in your own CRM or database. Messages on the WhatsApp Business Platform are also covered by Meta’s business data processing terms.
Which tools can WhatsApp automation connect to?
We connect WhatsApp to the tools you already use, including Shopify, HubSpot, Salesforce, Zendesk, Intercom, Google Sheets, Airtable, Stripe and custom databases, so orders, leads and conversations sync automatically in both directions.
Can the WhatsApp agent reply in other languages?
Yes. The AI agents we build detect the customer’s language and reply in it, including English, Spanish, French, German, Portuguese and Arabic, while answering only from your approved product, pricing and policy information.
How long does it take to set up WhatsApp automation?
Meta business verification and number setup usually takes a few days. A focused automation such as an AI support agent or order-update flow is typically live within 4 to 8 weeks, including testing. We give you a clear timeline after the discovery call.
Free discovery call
See what you can automate.
Tell us how your team works today. We map the workflow and send a tailored plan with an ROI estimate.